Legal
Refund Policy
Last updated: 1 April 2025
Each Ekaiva course combines a physical material kit shipped to you and an online video tutorial accessible through your account. Because these two components have different natures, our refund policy accounts for each separately.
1. Before the Kit is Shipped
Full Refund Available
If you cancel your order before we dispatch the physical kit, you are eligible for a 100% refund to your original payment method. Refunds are processed within 5–7 business days.
To request cancellation before dispatch, contact us via WhatsApp or email as soon as possible with your order details. We process orders quickly, so please act promptly.
2. After the Kit is Shipped
No Refund on the Physical Kit
Once the kit has been dispatched, we are unable to offer a refund on the physical materials. However, your video tutorial access remains active and you can continue learning at your own pace.
If your kit arrives damaged, please contact us within 48 hours of receipt with photographs. We will arrange a replacement for any materials that are clearly defective or damaged in transit.
3. Once the Video Tutorial is Accessed
No Refund
Once you have accessed (played or streamed) the video tutorial, no refund will be issued — regardless of whether the kit has been shipped. Digital content is delivered immediately upon first access and cannot be “returned”.
4. Summary
| Situation | Refund |
|---|---|
| Before kit is dispatched | Full refund |
| After kit is dispatched, video not accessed | No refund on kit; video access continues |
| Video tutorial accessed | No refund |
| Kit damaged in transit (reported within 48 hrs) | Replacement of damaged materials |
5. How to Contact Us
For all refund or cancellation requests, please reach out with your order number and a brief description of the issue:
- WhatsApp: +91 98765 43210 — fastest response
- Email: hello@ekaiva.in — replies within 1 business day
We aim to resolve all concerns promptly and fairly. If you believe there has been a genuine error on our part, please do reach out — we are happy to help.